FAQ
Q1:Why choose us?
(1)We have more than 10 years experience in building material industry.
(2)Our products are exported to more than 40 countries.
(3)We have our own design & development team, so we offer you professional service.
(4)Products can be customized according to client's requirements.
(5)Our products are easy to install, it can be DIY fixed by a worker without experience..
Q2: Are you a trader or manufacturer?
We are the professional manufacturer in Shenzhen, China, welcome to our factory and showroom before you place order in any time.
Q3: How do you package the goods?
The balustrade and hardwares accessories are packaged separately by cartons, glass and wooden components are packaged by the wooden box, Long stainless steel pipes are packaged by the fiber bags.
Q4: What details should be offer in the first inquiry?
The following details are very important in the first inquiry
(1) Which material and items of our products are you interested in?
(2) What size of product you need?
(3) We are more pleased to receive product drawings or fabrication drawing, if you can't , you can offer the photos of your
project, our professional designer would suggest you what you may need.
Q5: What is about the delivery time?
Generally it is 5-10 days if the goods are in stock, or it will be 15-20 days if the goods are not in stock, it is according to
quantity and whether need to arrange production.
Q6: How about the shippment?
(1)small quantity you can choose by air.
(2)Less than one container you can choose shipment by sea.
(3)one container or more than one container you can choose shipment by sea.
(4)We could suggest you and help you to arrange proper shipment according to your goods or if you have any asking on shipment.
Q7: What is the your terms of payment?
(1)50% T/T in advance ,balance before shippment.
(2)In generally, Our usual terms of payment is One Touch, T/T, Western Union, Paypal.
(3)If other way for payment is more convenient for you, we will try our best to support you.
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